SMS Terms & Conditions

Effective date: May 11, 2026 · Last updated: May 11, 2026

These terms apply specifically to the SMS messaging program operated by AutoMate, LLC ("AutoMate", "we", "us"). By opting in (see Section 2), you agree to these terms. For our broader privacy practices, see our Privacy Policy.

1. About this program

AutoMate uses SMS to communicate with dealership service contacts about car wash equipment maintenance. Messages include:

Service request acknowledgment when you submit a request
Technician en-route notifications with arrival ETA
Service completion confirmations with work-order references
Technician questions about equipment status, scheduling, or follow-up
Reschedule confirmations when service appointments change

We send only transactional / informational messages directly tied to your service relationship with us. We do not send marketing, promotions, or third-party content.

2. How you opt in

SMS opt-in is entirely optional. Receiving SMS from AutoMate is not a condition of any service we provide, and we do not require SMS consent to start, continue, or complete a service contract. Customers who choose not to opt in are served exclusively by phone, email, and in-person communication.

You may opt in to AutoMate SMS in one of two ways:

Service request portal: When submitting a service request at service.automatepaintprotection.com you may tick an opt-in checkbox to receive transactional SMS about that request. The checkbox is unchecked by default, and you can submit the request without ticking it.
Written opt-in during onboarding: When AutoMate first establishes a service relationship with a dealership, the dealership's designated service contact may sign a short SMS Opt-In Acknowledgement form. Signing the form is optional and signing or declining has no effect on the underlying service contract. Contacts may add or remove themselves from the SMS program at any time by contacting us or by replying STOP.

You will only receive SMS at the phone number you provided. AutoMate does not transfer phone numbers between contacts or programs.

Text of the written SMS Opt-In Acknowledgement

For transparency — and so messaging-compliance reviewers can verify our offline opt-in path — this is the complete text of the optional form presented during dealership onboarding:

AutoMate, LLC — SMS Opt-In Acknowledgement (optional)

I authorize AutoMate, LLC to send SMS text messages regarding equipment service at my dealership to the mobile number I provide below. Messages include service-request acknowledgments, technician ETA updates, completion notices, and related two-way service questions. I understand and agree that:

SMS opt-in is optional and is not required to receive service from AutoMate. Signing or declining this form has no effect on our service contract.
Message frequency varies — typically 1–5 messages per service request.
Message and data rates may apply.
I may reply STOP at any time to unsubscribe, or HELP for help, or call 602-757-4002.
My mobile number and opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes.

Fields collected: Name · Dealership · Title · Mobile number · Signature · Date. Signed forms are retained by AutoMate as the record of consent, alongside the date and time the contact was entered into our messaging system.

3. How to opt out

Reply with any of the following keywords at any time:

STOP UNSUBSCRIBE QUIT CANCEL END

We will:

Send a single confirmation that you've been unsubscribed
Stop sending automated messages immediately
Stop sending technician-initiated SMS

You can resubscribe by replying START or by submitting a new service request.

If you'd prefer to opt out by phone or email, contact us at 602-757-4002 or janderson@automatepaintprotection.com.

4. Help

Reply HELP for support information. You'll receive an automated reply with our contact info and a link to these terms.

For real questions about your service, just reply normally — your message reaches a real AutoMate technician or admin.

5. Frequency

Message frequency depends on your service activity. A typical service interaction might involve 3-5 messages (acknowledgment + en-route + completion + any follow-up Q&A). Active maintenance customers might receive 5-15 messages per month total.

We do not send daily, weekly, or scheduled marketing blasts.

6. Carrier charges

Message and data rates may apply. Standard message and data rates from your wireless carrier apply to all SMS sent to and received from AutoMate. We don't charge a separate fee for SMS, but check your wireless plan for details.

AutoMate is not responsible for any carrier charges incurred from SMS communications.

7. Supported carriers

We support all major U.S. wireless carriers including AT&T, Verizon, T-Mobile, US Cellular, and most prepaid and MVNO carriers. We don't currently support international SMS.

If a message fails to deliver to your number, we may follow up by phone using the same contact number.

8. Privacy

Your phone number, message content, and SMS history are stored in our secure database and used only to provide service-related communication. See our Privacy Policy for full details.

We don't share your phone number with anyone outside AutoMate, except our SMS provider (Twilio) which is contractually required to handle your data only as needed to deliver messages.

9. Liability disclaimer

AutoMate uses commercially reasonable efforts to deliver messages reliably, but does not guarantee that any specific SMS will be delivered, or delivered within a specific timeframe. Messages may be delayed or undelivered for reasons outside our control (carrier outages, dead zones, your handset off, etc.). Do not rely on SMS for time-critical safety communications — always call us at 602-757-4002 if you need urgent assistance.

10. Changes

We may update these SMS Terms from time to time. Material changes will be communicated via SMS to opted-in contacts before taking effect. Continuing to use our SMS program after a change means you accept the updated terms.

11. Contact

Questions about SMS specifically?

AutoMate, LLC
9414 E San Salvador Dr #101
Scottsdale, AZ 85258
Email: janderson@automatepaintprotection.com
Phone: 602-757-4002